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Frequently Asked Questions

All Access Pass

  • Our All Access Pass provides you access to virtual lessons offered 7 days per week for 30 days! Each class is led by an engaging live art instructor who guides the lesson with step-by-step instructions.
  • The All Access Pass is not a recurring charge. There are no hidden fees or extra charges. If you love our virtual lessons, we encourage you to sign up for more months. You do not want to miss out on special classes!
  • Of course! The more the merrier. You can purchase multiple passes and use them consecutively so you do not miss out on any new classes that are added weekly.
  • Our virtual lessons take you on an adventure to explore painting, clay sculpture, digital art, crafts, science experiments and much more!
  • If students will be joining the same class on the same device, you can share the pass! Please note, you are able to log in only one device.
  • With an All Access Pass, you have direct access to the lessons listed on the member schedule. Under each class you will find a ‘Click Here’ button which will launch Zoom on your device. 
  • The materials you will need differ for each class. You can find this list under the Member Schedule for every week. Weeks may differ depending on special class additions. 

Painting:

  • Paper, pencil, eraser, coloring tools

Sketching:

  • Paper, pencil, eraser, Q-Tip for smudging

Clay:

  • Model Magic or Playdough, cardstock, paints, texturing tools

Digital Lessons:

  • Autodesk Sketchbook or other program

Hand Lettering:

  • Paper, Pencil, Eraser, Ruler, Brush Pen (optional)
  • Yes! You can access our virtual lessons anywhere. Please note all our classes are held Pacific Standard Time. Make sure to plan your schedule according to your time zone.
  • Once you add the pass to your cart, at checkout you will see “Send Coupons to..” on our system. You can select the recipient of the coupon and the delivery date of the e-gift certificate. Once received, recipients can activate their All Access Pass when ready!
  • Use the link below to direct you right to the page!

https://www.youngartlessons.com/product/30day-gift-pass/

  • Our classes are usually instructed once. Keep an eye out for recurring classes.
  • Young Art’s instructors will do their best to make sure all students are participating. You can choose to leave your camera on to share your art progress throughout the lesson when encouraged to and microphones may be unmuted depending on class size.
  • Our virtual online classes are taught using the Zoom platform. If you have a device that is compatible with the Zoom platform, you will be able to participate in our virtual online classes offered through the All Access Pass. 
  • Class size is dependent on the amount of registered students per session. Each class can take up to 300 students at a time, however, our classes average between 15-30 students.

To preserve and respect the privacy of our students, only the instructor video is recorded. All Access Pass holders have access to our pre-recorded ‘Video Library’ located in the ‘Member Schedule’ tab.

We are committed to keeping your privacy. Our zoom recordings record (1) the speaker view, (2) the shared screen view, (3) the speaker and the shared screen view, and the (4) the audio from the classes. We do not record the gallery view of attendees.

Note: Please note that not all classes will be available for VOD.

  • Most classes are tailored for students 4 years old and up; However, we encourage students of all ages to participate with a guardian or an art buddy if they do not meet the age requirement for a specific class.

Your All Access Pass purchase will be active from the moment of your purchase. You will receive your login details (including password) via email. You will also receive a quick guide on how to access the pass.

Other Questions

  • You can browse our class selection at youngartusa.eventbrite.com.
  • Upon registering for a class of your choice, Eventbrite will send you a confirmation email with a link to access your Zoom class.
  • The class will have an instructor who will assist you step-by-step and provide answers to your questions.
  • You’ll need to use a device with a microphone, web cam, and the latest version of Zoom downloaded. Most laptops, tablets, and phones come with built-in camera and microphone these days. 
  • If you enroll multiple learners in one class, they may share the same device, but we recommend adding both of their names to the Zoom so the instructor can address both students during the class.
  • The Zoom link can either be accessed through your Eventbrite email confirmation or your Eventbrite account. If you have not received a confirmation email, please check your spam folder.
  • We recommend logging in on your internet browser or downloading the Eventbrite app to access your tickets.
  • If accessing through your email confirmation, click the orange “Go to online event page” button and it will take you to a page with a play button. To enter your Zoom you will need to click the play button when the class is scheduled to start.
  • If accessing through your Eventbrite account, go to “Tickets” and select your registration you wish to access. Click “View Links” then click the play button.

Having trouble accessing your class? Try the following:

  • Make sure you are using the same email address to access your tickets as you used to register for the class. If you try to click the “Go to online Event Page” link in your Eventbrite confirmation email using a different email address, you will get a locked event, not a play button.
  • If you are using an iPad, we recommend accessing your tickets directly through your Eventbrite account.
  • Make sure your have the latest version of Zoom downloaded on the device you are using for class.
  • The materials needed for each class differs based on the subject.
  • For drawing classes, we recommend a paper, pencil, eraser, and your favorite coloring tools.
  • For clay classes, we recommend air dry clay of various colors, or white clay that you can paint once dried.
  • For digital art lessons, we recommend using the Sketchbook Pro app.
  • Not at all! Young Art instructors work with all art backgrounds, strengthening each students skill set.
  • For safety, we do require that students have their camera on at the beginning of class to allow the instructor to confirm your student’s identity.
  • Our instructors may also ask students to show their artwork at points throughout the lesson to check in on everyone’s progress, though you are not required to share if you do not wish to.
  • All Young Art classes, events, and camps are held in Pacific Standard Time.
  • Our instructors hold bachelor’s degrees and professional training in animation, illustration, studio art, design, and caricature.
  • Through step-by-step instruction and an easy-to-follow format, our teachers guide students through the techniques and processes of learning sketching, cartooning, painting, animal drawing, landscape composition, and clay sculpture. 
  • We do our very best to ensure the safety of our students, which is why we do not provide direct Zoom links that can be shared outside of the registered attendees.
  • Each Eventbrite ticket allows access only to the registered attendee, keeping the classroom secure.
  • While in the class we politely remind students that attendee recording is not allowed for everyone’s privacy as well as keep the chatbox limited to interaction with the host only.
  • The instructor monitors the class throughout the entire lesson to ensure that the classroom remains child appropriate.
  • We are happy to help! If you miss a virtual lesson you can email us at administration@youngartusa.co to schedule a makeup lesson.
  • Art products and services are non-refundable.

If you are able to come pick up your order at Westfield Valley Fair, Santa Clara – please use the coupon code “localpickup”.

**Note: If you use this code, your order will not ship.** 

The materials you will need differ for each class. You can find this list under the Member Schedule for every week. Weeks may differ depending on special class additions. 

 

Painting:

  • Paper, pencil, eraser, coloring tools

Sketching:

  • Paper, pencil, eraser, Q-Tip for smudging

Clay:

  • Model Magic or Playdough, cardstock, paints, texturing tools

Digital Lessons

  • Autodesk Sketchbook or other program

Hand Lettering

  • Paper, Pencil, Eraser, Ruler, Brush Pen (optional)

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